Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, you can contact us at support@apexathletica.au.

CHANGE OF MIND
If you change your mind or wish to exchange for a different size, you can return your item for an exchange or store credit, provided that the item(s) meets our return conditions. Please see our return conditions below. If the item does not meet our return conditions, it will not be accepted upon return. If the item fails to meet our Return Conditions, it will not be accepted

  • The customer will be responsible for covering the shipping and handling costs associated with the return of the item.
  • We do not provide monetary refunds for change of mind or change of size returns
  • You have 30 days from receipt of your order to initiate a return
  • We offer the option to exchange the product or receive a Gift Card as Store Credit
  • Items marked down by 40% or more from their original price are final sale items and cannot be returned or exchanged
  • Until the returned item(s) reach our facility, they remain your responsibility and property.

CONDITIONS FOR RETURNS
In order for your item(s) to be accepted upon return, it must meet the following criteria:

  • Clothing must be unworn, unwashed, and in the original packaging with tags attached.
  • Clothing must be free of perfume, body odour, deodorant, or washing powder.
  • Clothing must be free of make-up, tan marks, glitter, and pet hair.
  • Boxed items must be unopened and the seal unbroken.
  • Please ensure your return is packaged adequately to ensure it is not damaged during return delivery to our facility.

EXCHANGES
If the item is not the right size or does not suit you, you have the option to exchange it for a different size or item. We will send the exchange items to you as soon as your return is processed. Please note:

  • We cannot hold products for exchange. We advise you to send your return promptly to ensure that you receive your exchanged items without any delay.
  • If the exchange item is out of stock, we will provide you with store credit.
  • Discount codes cannot be applied to product exchanges.

RETURN FOR STORE CREDIT

  • Your store credit will become active once we have received your product back at our facility. Please allow up to 2 weeks for your return to be received and a store credit to be issued.
  • Store credit is issued to you in the form of a gift card and is emailed electronically to the original email address from the order. Please check your spam/junk mail if you haven’t received this yet.
  • Gift cards do not expire; however, they're non-refundable.
  • Discount codes previously applied are excluded from the return store credit value.